MICROSOFT DYNAMICS 365Transform and excel with smart CRM and ERP business applications

Help sales teams exceed customer expectations and reach their goals with an AI-powered CRM solution.

• Catch up on your pipeline
• Qualify opportunities
• Track progress
• Prepare for engagements
• Take the best action
• Improve interactions
• Forecast sales
• Analyze team performance
• Scale best practices

Understand your customers and create truly personalized experiences.

• Get a richer view of customers
• Enrich data and predict intent
• Create customer segments
• Respect consent and privacy
• Deliver real-time journeys
• Boost engagement with AI
• Nurture and share leads
• Reach customers where they are
• Get insights faster
• Simplify audience targeting
• Tailor content quickly
• Create journeys easily

Exceed customer expectations by delivering exceptional service on any channel.

• Resolve issues faster with Copilot
• Get real-time insights
• Connect with the right service rep
• Collaborate live in Teams
• Provide AI-powered chatbots
• Deliver conversational IVR
• Self-serve with automation
• Get answers from community portals
• Get supervisor insights
• Find coaching opportunities
• Drive efficiency with automation
• Predict and plan staffing levels
• Build on an open and extensible platform
• Set up voice channels
• Enhance digital engagement
• Provide real-time translation
• Use sentiment-based routing
• Get a 360-degree view of customers
• Authenticate with biometrics
• Analyze sentiment
• Learn customers’ journeys

Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.

• Benefit from self-service scheduling
• Automate communication
• Provide post-engagement surveys
• Boost technicians’ efficiency
• Remain in the flow of work
• Quickly resolve issues remotely
• Enhance productivity with Copilot
• Streamline work order management
• Build a comprehensive view

Modernize your supply chain to enhance visibility, improve planning, streamline procurement, and optimize fulfilment

• Optimize demand planning
• Plan continuously, on demand
• Eliminate stockouts
• Collaborate in real time
• Procure with insights and automation
• Assess supply risk
• Improve cost management
• Streamline vendor management
• Maximize sourcing selections
• Make smart purchasing decisions
• Build agile manufacturing processes
• Create a connected factory
• Accelerate time to market
• Enhance visibility of the production floor
• Transform your workforce
• Optimize fulfillment for on-time deliveries
• Deliver on customer promises
• Maintain customer loyalty
• Enhance pricing management
• Streamline and centralize sales
• Rapidly operationalize new warehouses
• Deliver with consistency and expediency
• Automate with robotics to boost productivity
• Optimize pick, pack and ship processes
• Improve process efficiencies
• Elevate inventory management
• Reduce costly machine downtime
• Perform remote maintenance collaboratively
• Improve overall equipment effectiveness (OEE)
• Empower maintenance workers with AI guidance
• Synchronize maintenance and production scheduling
• Efficiently manage spare parts and automate work orders

Reimagine your financial models to prepare, respond, and thrive in the face of disruption.

• Accurately project cash flow
• Predict customer payments
• Streamline budget proposals
• Close books faster
• Make analytics accessible
• Automate invoice workflows
• Effectively manage credit risks and collections
• Unify business intelligence
• Scale your growing business
• Enhance subscription billing
• Increase workforce productivity
• Adapt to regulations
• Meet global expectations
• Reduce need for customization
• Support sustainability
• Comply with tax regulations

Get the visibility, collaboration, and agility needed to drive success across your project-centric business.

• Customize costing and pricing
• Use tailored deal structures
• Shorten deal cycles
• Manage your pipeline
• Have the tools to succeed
• Track projects to budget
• Collaborate across projects
• Adjust projects using insights
• Forecast trends for projects
• Maximize your resources
• Align people to the right projects
• Anticipate resourcing needs
• Submit time and expenses on the go
• Make compliance easier
• Ensure accurate reporting
• Recognize revenue accurately
• Improve cash flow
• Accurately manage project accounting
• Get a service-centric ERP system
• Visualize key insights
• Democratize data
• Create forecasting snapshots

Work smarter, adapt faster, and perform better with Business Central-named the best ERP system of 2024 by Forbes Advisor.

• Automate and improve processes
• Boost productivity
• Get world-class security and compliance
• Make data-driven decisions
• Control financial data
• Forecast cash flow
• Enhance financial performance
• Expand into global markets
• Surface high-value opportunities
• Accelerate sales processes
• Deliver exceptional service
• Elevate your customer journey
• Improve project costing
• Optimize resource levels
• Drive project profitability
• Enhance team productivity
• Drive supply chain optimization
• Manage manufacturing
• Improve inventory management
• Optimize warehouse management