CUSW Enhances Operational Efficiency with Dynamics 365 CRM Integration

The Canadian Union of Skilled Workers (CUSW) has a long-standing reputation for advocating workers’ rights, ensuring safe working conditions, and securing fair pay and benefits. As the top choice for workers seeking union membership, CUSW’s dedication to these principles is unmatched. CUSW is an independent, democratic union that prioritizes membership engagement, fairness, and grassroots participation. The values that CUSW members have historically fought for and achieved in their workplaces are consistently reflected within the union, fostering a supportive and equitable environment for all members. This commitment to core values strengthens the sense of community and trust within CUSW.

 

 

Customer Challenges

Transitioning from a 30-year-old Linux-based system to the new Power Sector CRM involved several challenges. The outdated system required remote access and lacked documentation, necessitating new process documents. Employer payroll data conversion led to the development of the Employer Interface System. Integrating multiple member portals required Dataverse API integrations. Key processes were redeveloped, and custom job posting and dispatch functionalities were created. Azure services optimized transaction processing and T4A generation.

 

 

Partner Solutions

We created new process documents from scratch, understanding existing workflows. The Employer Interface System was developed to unify payroll data and integrate it with the CRM. Dataverse API was used for seamless portal integration. Key processes were modernized for efficiency. A system for real-time job postings and member bidding was created. An algorithm was designed to rank members for jobs. Azure services optimized transaction processing and T4A generation.

 

 

Customer Benefits

Creating new process documents ensured accurate system translation. The Employer Interface System unified payroll data with the CRM. Dataverse API enabled smooth portal integration. Modernized key processes improved efficiency. Custom functionalities allowed real-time job postings and member bidding. Accurate eligibility verification matched job requirements with profiles. Azure services streamlined transaction processing and T4A generation.

 

• Creating new process documents ensured accurate system translation. The Employer Interface System unified payroll data with the CRM. Dataverse API enabled seamless communication between CRM and portals.
• Modernized key processes improved efficiency and functionality. Custom job posting and dispatch allowed real-time postings and member bidding. Accurate eligibility verification matched job requirements with profiles.
• A sophisticated algorithm ranked members for jobs based on qualifications and history, handling large data volumes. Azure services streamlined month-end/year-end processes, ensuring accurate T4A generation.

 

 

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