R&J Machine Streamlines Inventory and Workflow with Business Central

 

For over 46 years, R&J Machine has thrived as a family business. Founded by Rick and Jennifer in 1975 in Peterborough, they initially sold snowmobile accessories and repaired motorcycles. By 1977, they expanded into manufacturing docks, marine railways, and boat lifts.

 

In 1987, the business outgrew its Parkhill Road East location and moved to County Road 18 between Bridgenorth and Lakefield, Ontario. There, the Hicksons decided to focus solely on docks, marine railways, and custom work, discontinuing the snowmobile parts aspect. This specialization helped R&J Machine become well-known in the industry.

 

 

Customer Challenges

Before implementing Microsoft Business Central, R&J Machine faced significant challenges in managing inventory and shop floor operations. Manual tracking led to inaccuracies, stock discrepancies, and order delays. The lack of real-time inventory visibility hindered stock optimization and customer demand fulfillment. On the shop floor, fragmented workflows reduced productivity and increased downtime. These inefficiencies hampered operations and customer satisfaction, highlighting the need for a robust, automated solution to streamline processes.

 

 

Partner Solutions

After DataInvent implemented Microsoft Business Central, R&J Machine transformed their operations with a seamlessly integrated solution. Automated inventory management ensured accurate stock levels and efficient order fulfillment. Real-time financial data and advanced reporting enhanced decision-making. Improved customer insights boosted satisfaction and loyalty. Streamlined workflows on the shop floor increased productivity and minimized downtime, supporting growth ambitions.

 

 

Customer Benefits

After implementing Microsoft Business Central, R&J Machine saw significant benefits in inventory management, financial operations, customer insights, and shop floor activities. The automated inventory system eliminated discrepancies and ensured accurate stock levels, leading to efficient order fulfillment. Real-time financial data and advanced reporting enhanced decision-making. Streamlined workflows increased productivity and minimized downtime, supporting growth ambitions.

 

• Since the update, customer satisfaction at R&J Machine has improved significantly. Accurate stock levels, efficient order fulfillment, and better insights have boosted loyalty.
• Customers appreciated the accurate stock levels, efficient order fulfillment, and improved insights, which enhanced satisfaction and loyalty.
• The most valuable insights have been real-time financial data and advanced reporting, enhancing decision-making and resource allocation, boosting efficiency.

 

 

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